Terms and Conditions

Last Updated: 09-04-2026 • Website: consumerhaq.org

These Terms & Conditions govern your access to and use of consumerhaq.org ("Platform", "ConsumerHaq", "we", "us", "our"). By accessing or using this Platform, you agree to be bound by these Terms.

General

01. Nature of Platform

ConsumerHaq operates as a legal aggregation and structured escalation guidance platform. We provide structured complaint escalation guidance, communication templates, and procedural direction.

ConsumerHaq does NOT provide legal advice, representation, or act as an advocate. All services constitute legal guidance only.

Terms

02. Eligibility

By using this Platform, you confirm that you are at least 18 years old, legally competent to enter agreements, and submitting information in good faith for legitimate consumer disputes.

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03. User Submitted Information

All information submitted is user-provided. ConsumerHaq does not independently verify claims and is not responsible for inaccuracies or documentation errors.

Scope

04. Scope of Services

Structured escalation roadmap & email templates
Complaint drafting & hierarchy guidance
Facilitation of independent professionals when required

Legal

05. No Legal Advice

All content and guidance provided by ConsumerHaq are for informational and procedural purposes only and do not constitute legal advice or create an attorney-client relationship.

Policy

06. No Guarantee of Outcome

ConsumerHaq does not guarantee refunds, compensation, or company responses. Outcomes depend on company discretion and case merits.

User

07. User Responsibilities

Users agree to provide accurate information, use templates responsibly, and not to harass companies or misuse the platform.

Payment

08. Fees & Payment

Fees are charged for guidance and facilitation, not contingent upon outcome. Fees are non-refundable after service delivery.

Experts

09. Independent Professionals

Professionals operate independently; ConsumerHaq is not responsible for their conduct. Separate engagement and fees may apply.

Legal

10. Limitation of Liability

Total liability is limited to the amount paid by the user. ConsumerHaq is not liable for financial losses or dispute outcomes.

11. Intellectual Property

All templates, frameworks, and content are proprietary to ConsumerHaq. Reproduction without permission is prohibited.

Usage

12. Fair Usage

ConsumerHaq reserves the right to limit excessive usage, bulk complaints, or commercial usage of the platform.

Timeline

13. Service Timeline

Responses typically within 24 business hours. Timelines are indicative and not strict delivery guarantees.

Admin

14. Termination

ConsumerHaq may terminate access for false information, abuse, or suspicion of fraud.

Privacy

15. Data Usage

User data is used for service delivery and communication. Refer to our Privacy Policy for more details.

Legal

16. Indemnification

Users agree to indemnify ConsumerHaq from any legal disputes arising from user misuse or false claims.

Links

17. Third-Party Links

ConsumerHaq is not responsible for the content or privacy practices of third-party links included on the platform.

Admin

18. Force Majeure

ConsumerHaq is not liable for delays due to technical failures, natural events, or government actions.

Legal

19. Governing Law

These terms are governed by the laws of India. Jurisdiction: [Your City], India.

Admin

20. Modification

ConsumerHaq may update these terms at any time. Continued use of the platform constitutes acceptance of the new terms.

Legal

21. Governing Law and Jurisdiction

This policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to the use of this platform shall be subject to the exclusive jurisdiction of courts located in Bhopal, Madhya Pradesh, India, subject to applicable consumer protection laws.

Contact

22. Contact

Email: support@consumerhaq.org
Website: consumerhaq.org

Frequently Asked Questions

What does ConsumerHaq do?

ConsumerHaq is a technology-based consumer grievance platform. We help you understand your legal rights, identify the right escalation path, and draft effective complaint communications. We connect you with independent legal professionals when formal legal action is needed. We do not act as your lawyer, but we help you navigate the process confidently from first complaint to resolution.

Do you provide legal advice?

No. ConsumerHaq provides guidance, process clarity, and drafting support not formal legal advice. We are not a law firm and do not create a lawyer-client relationship. For formal legal representation, we connect you with independent licensed professionals.

Do you send legal notices?

ConsumerHaq itself does not send legal notices. However, as part of our service, we connect you with independent legal professionals who can draft and dispatch formal legal notices on your behalf when required. The notice is sent by the professional not directly by our platform ensuring it carries proper legal standing.

What exactly is your role in my complaint?

We act as your structured support system:

Assess whether your case has a strong basis
Guide you through the right escalation channels (company, regulator, consumer forum)
Draft complaint letters and communication templates
Connect you with independent legal professionals when formal action is needed
Track and follow up on complaint status

What rights do consumers have in India?

Under the Consumer Protection Act, 2019, every Indian consumer has 6 fundamental rights:

Right to Safety protection from hazardous goods and services
Right to be Informed accurate product details, pricing, and terms
Right to Choose access to a variety of goods at competitive prices
Right to be Heard your grievance must be acknowledged and considered
Right to Seek Redressal compensation for defective goods or deficient services
Right to Consumer Education awareness of your rights and remedies

Can I take action against online sellers?

Yes. E-commerce platforms and sellers are fully liable under the Consumer Protection
Act, 2019 and the E-Commerce Rules, 2020. If you received a defective product, were denied a refund, or faced misleading product listings, you can file a complaint against the platform and/or the individual seller. Platforms like Amazon, Flipkart, Meesho, and Myntra are all subject to these rules.

Can I take action against false advertisements?

Yes. Misleading advertisements are an offence under the Consumer Protection Act, 2019. You can file a complaint with the Central Consumer Protection Authority (CCPA) or directly approach a consumer forum. This applies to false claims by brands, influencers, and platforms including exaggerated course outcomes, fake discount pricing, and fabricated product benefits.

How do file a consumer complaint?

Filing a complaint involves three stages:

Step 1- Direct complaint: Contact the company's official grievance channel in writing (email or app).
Document everything.
Step 2- Escalate to regulator: If unresolved, escalate to the relevant authority RBI for banking, IRDAI for insurance, TRAI for telecom, or the CCPA for general consumer issues.
Step 3- Consumer Forum: If still unresolved, file at the appropriate consumer forum (District/State/National based on claim value) via edaakhil.nic.in.
ConsumerHaq helps you at every step from drafting the initial complaint to preparing your forum filing.

When should I escalate my complaint?

You should escalate if any of the following apply:

Refund not received within 7–10 working days of approval (or 30 days if no approval received)
No response from the company's customer support after 2 written follow-ups
Your complaint has been repeatedly closed without resolution
You've been given false assurances or conflicting information
The amount involved exceeds ₹5,000 and the company is unresponsive

Why does escalation work better than regular support?

Standard customer support is designed to handle routine queries not disputes. Escalation works because it moves your case outside the support queue and into legal or regulatory scrutiny. A formal written complaint, a notice to a nodal officer, or a regulatory filing creates a paper trail the company must legally respond to. This shifts accountability and often triggers quicker resolutions than repeated calls or chat tickets.

Can I file a complaint from anywhere in India?

Yes. The entire ConsumerHaq process is fully online and location-independent. You can submit your complaint, receive guidance, and take action from any city or town in India. Consumer forum filings can also be done digitally via the government's eDaakhil portal, eliminating the need to visit any office in person.

What am I paying for, and how much does it cost?

Your payment covers:

Case assessment: evaluation of your complaint's strength and recommended path
Drafting assistance: professionally worded complaint letters, escalation emails, and forum filings
Process support: step-by-step guidance through regulatory and legal channels
Professional connections: access to independent advocates for legal notices when needed (charged
separately by the professional)
For exact pricing, visit our Pricing page or contact us directly at support@consumerhaq.com.

Is my personal information safe?

Yes. Your data is used only for the purpose of processing and facilitating your complaint. We do not sell, share, or use your information for advertising or marketing purposes. For full details, please read our Privacy Policy.

Still waiting for your refund? What should I do?

If your refund has been pending for more than 10 working days, take these immediate steps:

Send a formal written complaint to the company's grievance email (not the chat bot)
Mention a specific resolution deadline of 7 days in your email
Submit a complaint on ConsumerHaq so we can assess escalation options
If still unresolved, we'll guide you to file with the appropriate regulator or consumer forum

Disclaimer

ConsumerHaq is a technology platform and process facilitator. It is not a law firm and does not provide legal advice or legal representation. Independent legal professionals facilitated through this platform operate independently and are not employees of ConsumerHaq. Results may vary based on individual case
circumstances.