Refund Policy

Last Updated: 09-04-2026 • Website: consumerhaq.org

This Refund Policy governs payments made for services offered by ConsumerHaq ("Platform", "we", "us", "our"). By making a payment, users agree to the terms outlined in this Refund Policy.

Services

01. Nature of Services

ConsumerHaq provides structured escalation guidance and facilitation services. Our services are advisory and process-oriented, not outcome-based. Fees are charged for templates, guidance, and facilitation, and are not contingent upon outcome.

Refunds

02. No Refund Policy

All payments made to ConsumerHaq are non-refundable. No refunds shall be issued after payment confirmation, guidance delivery, template sharing, or case review, even if the user decides not to proceed or the dispute remains unresolved.

Payment

03. Service-Based Payment

Users acknowledge that payment is for guidance and facilitation, not for guaranteed resolution or legal representation. Completion of service delivery constitutes fulfillment of our obligation.

Usage

04. Partial Service Utilization

No refund will be issued even if the user utilizes only part of the service, stops responding, or chooses not to proceed with the guidance provided.

Experts

05. Independent Professionals

Where independent professionals are facilitated, they operate independently. ConsumerHaq is not responsible for third-party fees, and no refund is applicable for these facilitated engagements.

Errors

06. Duplicate Payments

Refunds may be considered only in cases of duplicate payment for the same service or technical payment errors. Such requests must be raised within 48 hours.

Delivery

07. Service Delivery Definition

Service is considered delivered once escalation guidance is shared, templates are provided, strategy is communicated, or facilitation is initiated.

User

08. User Acknowledgement

By making a payment, the user acknowledges the no-refund policy, the lack of an outcome guarantee, and that payment is for structured procedural guidance.

Dispute

09. Dispute Resolution

Any dispute regarding payment shall not suspend the no-refund clause and will be governed by our main Terms & Conditions.

Admin

10. Modification

ConsumerHaq reserves the right to update this Refund Policy at any time without prior notice.

Legal

11. Governing Law and Jurisdiction

This policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to the use of this platform shall be subject to the exclusive jurisdiction of courts located in Bhopal, Madhya Pradesh, India, subject to applicable consumer protection laws.

Contact

12. Contact

Email: support@consumerhaq.org
Website: consumerhaq.org

Frequently Asked Questions

What does ConsumerHaq do?

ConsumerHaq is a technology-based consumer grievance platform. We help you understand your legal rights, identify the right escalation path, and draft effective complaint communications. We connect you with independent legal professionals when formal legal action is needed. We do not act as your lawyer, but we help you navigate the process confidently from first complaint to resolution.

Do you provide legal advice?

No. ConsumerHaq provides guidance, process clarity, and drafting support not formal legal advice. We are not a law firm and do not create a lawyer-client relationship. For formal legal representation, we connect you with independent licensed professionals.

Do you send legal notices?

ConsumerHaq itself does not send legal notices. However, as part of our service, we connect you with independent legal professionals who can draft and dispatch formal legal notices on your behalf when required. The notice is sent by the professional not directly by our platform ensuring it carries proper legal standing.

What exactly is your role in my complaint?

We act as your structured support system:

Assess whether your case has a strong basis
Guide you through the right escalation channels (company, regulator, consumer forum)
Draft complaint letters and communication templates
Connect you with independent legal professionals when formal action is needed
Track and follow up on complaint status

What rights do consumers have in India?

Under the Consumer Protection Act, 2019, every Indian consumer has 6 fundamental rights:

Right to Safety protection from hazardous goods and services
Right to be Informed accurate product details, pricing, and terms
Right to Choose access to a variety of goods at competitive prices
Right to be Heard your grievance must be acknowledged and considered
Right to Seek Redressal compensation for defective goods or deficient services
Right to Consumer Education awareness of your rights and remedies

Can I take action against online sellers?

Yes. E-commerce platforms and sellers are fully liable under the Consumer Protection
Act, 2019 and the E-Commerce Rules, 2020. If you received a defective product, were denied a refund, or faced misleading product listings, you can file a complaint against the platform and/or the individual seller. Platforms like Amazon, Flipkart, Meesho, and Myntra are all subject to these rules.

Can I take action against false advertisements?

Yes. Misleading advertisements are an offence under the Consumer Protection Act, 2019. You can file a complaint with the Central Consumer Protection Authority (CCPA) or directly approach a consumer forum. This applies to false claims by brands, influencers, and platforms including exaggerated course outcomes, fake discount pricing, and fabricated product benefits.

How do file a consumer complaint?

Filing a complaint involves three stages:

Step 1- Direct complaint: Contact the company's official grievance channel in writing (email or app).
Document everything.
Step 2- Escalate to regulator: If unresolved, escalate to the relevant authority RBI for banking, IRDAI for insurance, TRAI for telecom, or the CCPA for general consumer issues.
Step 3- Consumer Forum: If still unresolved, file at the appropriate consumer forum (District/State/National based on claim value) via edaakhil.nic.in.
ConsumerHaq helps you at every step from drafting the initial complaint to preparing your forum filing.

When should I escalate my complaint?

You should escalate if any of the following apply:

Refund not received within 7–10 working days of approval (or 30 days if no approval received)
No response from the company's customer support after 2 written follow-ups
Your complaint has been repeatedly closed without resolution
You've been given false assurances or conflicting information
The amount involved exceeds ₹5,000 and the company is unresponsive

Why does escalation work better than regular support?

Standard customer support is designed to handle routine queries not disputes. Escalation works because it moves your case outside the support queue and into legal or regulatory scrutiny. A formal written complaint, a notice to a nodal officer, or a regulatory filing creates a paper trail the company must legally respond to. This shifts accountability and often triggers quicker resolutions than repeated calls or chat tickets.

Can I file a complaint from anywhere in India?

Yes. The entire ConsumerHaq process is fully online and location-independent. You can submit your complaint, receive guidance, and take action from any city or town in India. Consumer forum filings can also be done digitally via the government's eDaakhil portal, eliminating the need to visit any office in person.

What am I paying for, and how much does it cost?

Your payment covers:

Case assessment: evaluation of your complaint's strength and recommended path
Drafting assistance: professionally worded complaint letters, escalation emails, and forum filings
Process support: step-by-step guidance through regulatory and legal channels
Professional connections: access to independent advocates for legal notices when needed (charged
separately by the professional)
For exact pricing, visit our Pricing page or contact us directly at support@consumerhaq.com.

Is my personal information safe?

Yes. Your data is used only for the purpose of processing and facilitating your complaint. We do not sell, share, or use your information for advertising or marketing purposes. For full details, please read our Privacy Policy.

Still waiting for your refund? What should I do?

If your refund has been pending for more than 10 working days, take these immediate steps:

Send a formal written complaint to the company's grievance email (not the chat bot)
Mention a specific resolution deadline of 7 days in your email
Submit a complaint on ConsumerHaq so we can assess escalation options
If still unresolved, we'll guide you to file with the appropriate regulator or consumer forum

Disclaimer

ConsumerHaq is a technology platform and process facilitator. It is not a law firm and does not provide legal advice or legal representation. Independent legal professionals facilitated through this platform operate independently and are not employees of ConsumerHaq. Results may vary based on individual case
circumstances.