Privacy Policy

Last Updated: 09-04-2026 • Website: consumerhaq.org

ConsumerHaq ("we", "us", "our", "Platform") is committed to protecting personal information and maintaining transparency in how data is collected, used, and safeguarded. By using the Platform, you consent to the practices described in this Privacy Policy.

General

01. Nature of Platform

ConsumerHaq operates as a legal aggregation and structured escalation guidance platform providing legal guidance. ConsumerHaq does not provide legal advice or legal representation.

Data

02. Information We Collect

2.1 Personal Information: Full name, Email address, Phone number, City or location.

2.2 Complaint Information: Company name, Transaction details, Amount involved, Description of dispute, Timeline of issue, Communication history.

2.3 Uploaded Documents: Invoices, Payment proofs, Screenshots, Email communications, and Supporting documents.

2.4 Technical Information: IP address, Device type, Browser type, Usage data, and Interaction logs.

Usage

03. Purpose of Processing

Information is processed for providing structured escalation guidance, communicating with users, case assessment, facilitating independent professionals, service improvement, fraud prevention, and legal compliance.

Principles

04. Principles of Data Processing

ConsumerHaq follows strict principles: Data is collected only for legitimate purposes, limited to what is necessary, retained only for the required duration, processed fairly/transparently, and protected by security safeguards.

Disclaimer

05. User Provided Information Disclaimer

Users acknowledge that information submitted is voluntary. ConsumerHaq does not independently verify claims and is not liable for inaccuracies provided by the user.

Sharing

06. Data Sharing

ConsumerHaq may share information with independent professionals (when required), service providers assisting operations, or when required by law. ConsumerHaq does NOT sell or rent personal data.

Storage

07. Cross-Border Data Storage

User information may be processed or stored on cloud infrastructure located outside India. By using the Platform, users consent to such storage and processing where necessary for service delivery.

Retention

08. Data Retention

Information is retained for service delivery, record keeping, dispute resolution, and legal compliance only for a reasonable and necessary duration.

Rights

09. User Rights

Users may request access to personal data, correction of inaccurate data, deletion (subject to legal obligations), or withdrawal of consent. Requests should be sent to support@consumerhaq.org.

User

10. Data Accuracy

Users are responsible for ensuring that information submitted is accurate and updated. ConsumerHaq is not responsible for outdated or incorrect data provided by the user.

11. Cookies & Tracking

We use cookies and analytics to improve functionality, analyze usage, and enhance experience. Users may disable cookies in their browser settings.

Security

12. Data Security

ConsumerHaq implements safeguards including access restrictions and secure storage. However, no transmission method is completely secure.

Breach

13. Data Breach

In the event of a security incident, ConsumerHaq will assess the impact, take corrective measures, and notify affected users where appropriate.

Processing

14. Automated Processing

Automated tools may be used for internal workflows. No automated decisions producing legal or significant effects are made by the platform.

Partners

15. Third Party Services

We use services like Google Forms, Sheets, and hosting providers. These operate under their own policies; ConsumerHaq is not responsible for their practices.

Age

16. Children's Privacy

Platform intended for individuals aged 18 and above. We do not knowingly collect information from minors.

Contact

17. Communication Consent

Users consent to receiving emails, service updates, and follow-up communication. Users may opt out where applicable.

Legal

18. Limitation of Liability

ConsumerHaq shall not be liable for user-provided inaccuracies, unauthorized access beyond reasonable control, or third-party misuse.

Grievance

19. Grievance Contact

For privacy concerns, email: support@consumerhaq.org

Admin

20. Policy Updates

ConsumerHaq may update this Privacy Policy at any time. Continued use constitutes acceptance.

Legal

21. Governing Law and Jurisdiction

This policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to the use of this platform shall be subject to the exclusive jurisdiction of courts located in Bhopal, Madhya Pradesh, India, subject to applicable consumer protection laws.

Frequently Asked Questions

What does ConsumerHaq do?

ConsumerHaq is a technology-based consumer grievance platform. We help you understand your legal rights, identify the right escalation path, and draft effective complaint communications. We connect you with independent legal professionals when formal legal action is needed. We do not act as your lawyer, but we help you navigate the process confidently from first complaint to resolution.

Do you provide legal advice?

No. ConsumerHaq provides guidance, process clarity, and drafting support not formal legal advice. We are not a law firm and do not create a lawyer-client relationship. For formal legal representation, we connect you with independent licensed professionals.

Do you send legal notices?

ConsumerHaq itself does not send legal notices. However, as part of our service, we connect you with independent legal professionals who can draft and dispatch formal legal notices on your behalf when required. The notice is sent by the professional not directly by our platform ensuring it carries proper legal standing.

What exactly is your role in my complaint?

We act as your structured support system:

Assess whether your case has a strong basis
Guide you through the right escalation channels (company, regulator, consumer forum)
Draft complaint letters and communication templates
Connect you with independent legal professionals when formal action is needed
Track and follow up on complaint status

What rights do consumers have in India?

Under the Consumer Protection Act, 2019, every Indian consumer has 6 fundamental rights:

Right to Safety protection from hazardous goods and services
Right to be Informed accurate product details, pricing, and terms
Right to Choose access to a variety of goods at competitive prices
Right to be Heard your grievance must be acknowledged and considered
Right to Seek Redressal compensation for defective goods or deficient services
Right to Consumer Education awareness of your rights and remedies

Can I take action against online sellers?

Yes. E-commerce platforms and sellers are fully liable under the Consumer Protection
Act, 2019 and the E-Commerce Rules, 2020. If you received a defective product, were denied a refund, or faced misleading product listings, you can file a complaint against the platform and/or the individual seller. Platforms like Amazon, Flipkart, Meesho, and Myntra are all subject to these rules.

Can I take action against false advertisements?

Yes. Misleading advertisements are an offence under the Consumer Protection Act, 2019. You can file a complaint with the Central Consumer Protection Authority (CCPA) or directly approach a consumer forum. This applies to false claims by brands, influencers, and platforms including exaggerated course outcomes, fake discount pricing, and fabricated product benefits.

How do file a consumer complaint?

Filing a complaint involves three stages:

Step 1- Direct complaint: Contact the company's official grievance channel in writing (email or app).
Document everything.
Step 2- Escalate to regulator: If unresolved, escalate to the relevant authority RBI for banking, IRDAI for insurance, TRAI for telecom, or the CCPA for general consumer issues.
Step 3- Consumer Forum: If still unresolved, file at the appropriate consumer forum (District/State/National based on claim value) via edaakhil.nic.in.
ConsumerHaq helps you at every step from drafting the initial complaint to preparing your forum filing.

When should I escalate my complaint?

You should escalate if any of the following apply:

Refund not received within 7–10 working days of approval (or 30 days if no approval received)
No response from the company's customer support after 2 written follow-ups
Your complaint has been repeatedly closed without resolution
You've been given false assurances or conflicting information
The amount involved exceeds ₹5,000 and the company is unresponsive

Why does escalation work better than regular support?

Standard customer support is designed to handle routine queries not disputes. Escalation works because it moves your case outside the support queue and into legal or regulatory scrutiny. A formal written complaint, a notice to a nodal officer, or a regulatory filing creates a paper trail the company must legally respond to. This shifts accountability and often triggers quicker resolutions than repeated calls or chat tickets.

Can I file a complaint from anywhere in India?

Yes. The entire ConsumerHaq process is fully online and location-independent. You can submit your complaint, receive guidance, and take action from any city or town in India. Consumer forum filings can also be done digitally via the government's eDaakhil portal, eliminating the need to visit any office in person.

What am I paying for, and how much does it cost?

Your payment covers:

Case assessment: evaluation of your complaint's strength and recommended path
Drafting assistance: professionally worded complaint letters, escalation emails, and forum filings
Process support: step-by-step guidance through regulatory and legal channels
Professional connections: access to independent advocates for legal notices when needed (charged
separately by the professional)
For exact pricing, visit our Pricing page or contact us directly at support@consumerhaq.com.

Is my personal information safe?

Yes. Your data is used only for the purpose of processing and facilitating your complaint. We do not sell, share, or use your information for advertising or marketing purposes. For full details, please read our Privacy Policy.

Still waiting for your refund? What should I do?

If your refund has been pending for more than 10 working days, take these immediate steps:

Send a formal written complaint to the company's grievance email (not the chat bot)
Mention a specific resolution deadline of 7 days in your email
Submit a complaint on ConsumerHaq so we can assess escalation options
If still unresolved, we'll guide you to file with the appropriate regulator or consumer forum

Disclaimer

ConsumerHaq is a technology platform and process facilitator. It is not a law firm and does not provide legal advice or legal representation. Independent legal professionals facilitated through this platform operate independently and are not employees of ConsumerHaq. Results may vary based on individual case
circumstances.