ConsumerHaq is a technology-based consumer grievance platform. We help you understand your legal rights, identify the right escalation path, and draft effective complaint communications. We connect you with independent legal professionals when formal legal action is needed. We do not act as your lawyer, but we help you navigate the process confidently from first complaint to resolution.

No. ConsumerHaq provides guidance, process clarity, and drafting support not formal legal advice. We are not a law firm and do not create a lawyer-client relationship. For formal legal representation, we connect you with independent licensed professionals.

ConsumerHaq itself does not send legal notices. However, as part of our service, we connect you with independent legal professionals who can draft and dispatch formal legal notices on your behalf when required. The notice is sent by the professional not directly by our platform ensuring it carries proper legal standing.

We act as your structured support system:

• Assess whether your case has a strong basis
• Guide you through the right escalation channels (company, regulator, consumer forum)
• Draft complaint letters and communication templates
• Connect you with independent legal professionals when formal action is needed
• Track and follow up on complaint status  

Under the Consumer Protection Act, 2019, every Indian consumer has 6 fundamental rights:

• Right to Safety protection from hazardous goods and services
• Right to be Informed accurate product details, pricing, and terms
• Right to Choose access to a variety of goods at competitive prices
• Right to be Heard your grievance must be acknowledged and considered
• Right to Seek Redressal compensation for defective goods or deficient services
• Right to Consumer Education awareness of your rights and remedies

Yes. E-commerce platforms and sellers are fully liable under the Consumer Protection
Act, 2019 and the E-Commerce Rules, 2020. If you received a defective product, were denied a refund, or faced misleading product listings, you can file a complaint against the platform and/or the individual seller. Platforms like Amazon, Flipkart, Meesho, and Myntra are all subject to these rules.

Yes. Misleading advertisements are an offence under the Consumer Protection Act, 2019. You can file a complaint with the Central Consumer Protection Authority (CCPA) or directly approach a consumer forum. This applies to false claims by brands, influencers, and platforms including exaggerated course outcomes, fake discount pricing, and fabricated product benefits.

Filing a complaint involves three stages:

• Step 1- Direct complaint: Contact the company's official grievance channel in writing (email or app).
  Document everything.
• Step 2- Escalate to regulator: If unresolved, escalate to the relevant authority RBI for banking, IRDAI for insurance, TRAI for telecom, or the CCPA for general consumer issues.
• Step 3- Consumer Forum: If still unresolved, file at the appropriate consumer forum (District/State/National based on claim value) via edaakhil.nic.in.
• ConsumerHaq helps you at every step from drafting the initial complaint to preparing your forum filing.

You should escalate if any of the following apply:

• Refund not received within 7–10 working days of approval (or 30 days if no approval received)
• No response from the company's customer support after 2 written follow-ups
• Your complaint has been repeatedly closed without resolution
• You've been given false assurances or conflicting information
• The amount involved exceeds ₹5,000 and the company is unresponsive

Standard customer support is designed to handle routine queries not disputes. Escalation works because it moves your case outside the support queue and into legal or regulatory scrutiny. A formal written complaint, a notice to a nodal officer, or a regulatory filing creates a paper trail the company must legally respond to. This shifts accountability and often triggers quicker resolutions than repeated calls or chat tickets.

Yes. The entire ConsumerHaq process is fully online and location-independent. You can submit your complaint, receive guidance, and take action from any city or town in India. Consumer forum filings can also be done digitally via the government's eDaakhil portal, eliminating the need to visit any office in person.

Your payment covers:    

• Case assessment: evaluation of your complaint's strength and recommended path
• Drafting assistance: professionally worded complaint letters, escalation emails, and forum filings
• Process support: step-by-step guidance through regulatory and legal channels
• Professional connections: access to independent advocates for legal notices when needed (charged
  separately by the professional)
• For exact pricing, visit our Pricing page or contact us directly at support@consumerhaq.com.

Yes. Your data is used only for the purpose of processing and facilitating your complaint. We do not sell, share, or use your information for advertising or marketing purposes. For full details, please read our Privacy Policy.

If your refund has been pending for more than 10 working days, take these immediate steps:

• Send a formal written complaint to the company's grievance email (not the chat bot)
• Mention a specific resolution deadline of 7 days in your email
• Submit a complaint on ConsumerHaq so we can assess escalation options
• If still unresolved, we'll guide you to file with the appropriate regulator or consumer forum

ConsumerHaq is a technology platform and process facilitator. It is not a law firm and does not provide legal advice or legal representation. Independent legal professionals facilitated through this platform operate independently and are not employees of ConsumerHaq. Results may vary based on individual case
circumstances.